Office Policies

Appointment Policies

1. Scheduling Appointments
   Appointments can be scheduled by phone or through our website. We encourage patients to book in advance.  Doing so allows patients to secure their preferred time, minimizing wait times and scheduling conflicts. It also ensures that we can allocate adequate time for each patient, allowing for thorough examinations and proper treatment. This leads to a more comfortable and efficient experience, enhancing overall care and satisfaction.
2. Cancellations and No-Shows
   In order to fairly provide sufficient time for your dental care, appointment time is booked in advance for you. If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice. Failure to do so may result in a cancellation fee of $50 and repeatedly doing so may affect your ability to schedule future appointments.
3. Late Arrivals
   We understand that delays can happen. If you arrive late for your appointment, we may need to reschedule to ensure that we can provide the best care for all our patients.

Payment Policies

1. Accepted Insurance
   We accept a variety of dental insurance plans. Please provide your insurance information at the time of your visit so we can help you understand your coverage.
2. Payment Options
   We offer several payment options, including cash, credit cards, and financing plans. Please discuss any financial concerns with our office staff.
3. Payment Due
   Payment is due at the time of service unless prior arrangements have been made.

Privacy Policy

1. Patient Information
   We are committed to protecting your personal information. All patient records are confidential and stored securely. We adhere to BC regulations regarding patient privacy.
2. Communication
   We may contact you regarding appointments, treatment updates, and other essential information. You can opt out of non-essential communications at any time.

Dental Care Policies

1. Treatment Plans
   Before any treatment, we will provide a detailed treatment plan, including estimated costs and estimated duration. Your consent will be asked for before we proceed.
2. Emergency Care
   We prioritize emergency dental care. If you experience a dental emergency, please call our office immediately for assistance.
3. Patient Responsibility
   It is essential that patients communicate openly about their dental health, follow treatment recommendations, and maintain regular visits for optimal oral health.

Feedback and Concerns

We value your feedback! If you have any questions, concerns, or suggestions regarding our policies or services, please do not hesitate to contact us.

Thank you for choosing Green Apple Dental. We look forward to providing you with exceptional dental care!